Refund Policy
Woodevoke Replacement Policy
At Woodevoke, we take great care to deliver quality products. Please note that we do not offer returns or refunds. If there's a problem with your order, we'll gladly replace it under the terms below.
Eligibility
- Replacement requests must be made within 48 hours of delivery.
- Replacements are offered only if:
- the product arrived damaged during delivery, or
- you received the wrong item because of a shipping or packing error on our side.
- The item must be unused, in the condition you received it, and in its original packaging.
- Please share clear photos or an unboxing video of the issue when you contact us.
Not Eligible for Replacement
- Change of mind or no longer wanting the product
- Damage caused after delivery, or from misuse or improper handling
- Requests made after 48 hours of delivery
Replacement Process
- Contact us within 48 hours with your order number and photos or video of the issue.
- Once we approve it, send the original parcel back to us.
- We inspect the returned item when it arrives.
- Your replacement ships as soon as possible after the inspection.
Shipping Charges
For approved replacements (damaged or wrong items), Woodevoke pays the shipping both ways.
No Refunds
All sales are final. We don't issue refunds or store credit. Eligible issues are handled only by replacing the product.
✅ This policy is fair to our customers and to Woodevoke, and it protects the quality of our handcrafted products.